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I want to see Rush

Support

How can we help?

A real person from the team answers you, not a bot.
Monday to Saturday, 8:00 a.m. to 6:00 p.m.

Message us on WhatsApp

For any question about Rush: adding products, changing prices, inviting your team or something that isn't working the way you expect.

Write on WhatsApp We reply in under 1 hour

If you tell us your store's name and what you were trying to do, we can help you faster.

Mon to Sat · 8:00 a.m. to 6:00 p.m.

Chat on the website

If you're on your computer, write to us right here without reaching for your phone.

Your account and plan

Plan changes, payments, users or new branches.

Ask about my plan

Send us an email

For anything that isn't urgent or needs files: invoices, contracts, partnerships.

info@somosrush.io

Not using Rush yet? Write to us and we'll show it to you with your store in mind.

Guides

Looking for a quick answer?

Short step-by-step guides, in Spanish for now, in the Rush help center.

Topics

Talk to a person

Most read:Entrar a Rush: tu correo y un código Cómo configuro mi negocio y mis tiendas Cómo agrego variantes a un producto Cómo organizo mis productos en categorías Cómo calcula Rush tu costo: Promedio o PEPS

Still need help?

A real person from the team answers you, not a bot.

WhatsAppEmail

Questions

Before you write

Another question? A real person from the team will answer.

Write on WhatsApp

What should I tell you so you can help me faster?

Your store's name, what you were trying to do and, if you can, a screenshot. With that we can start solving it without asking you everything from scratch.

What if I write outside business hours?

Your message waits in line and we answer as soon as we open, Monday to Saturday from 8:00 a.m.

Does support cost extra?

No, it's included in your plan. On Rush Negocio you get priority support.

Will you help me load my inventory?

Yes. Give us whatever you have, an Excel file, a photo of your notebook or an export from your system, and we load it with you.

Can you teach my team how to use Rush?

Yes. Rush Negocio includes a setup and training session for your team. On Rush Esencial you get the setup guide and our help on WhatsApp.

Something isn't working as I expect. What do I do?

Message us on WhatsApp telling us what happened and on which screen. If it's a bug in Rush, we look into it with the team and let you know when it's fixed.

The smart system for your hardware store. Sales and inventory in bolívares and dollars, in one place.

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